FAQ
What kind of technical support will I get from Zhuoan®?
We still believe in personally answering the phone. In fact, when you call our toll-free number during business hours, you’ll speak directly to a live person who is knowledgeable about our products and processes. From our CEO to our managers and employees,Zhuoan® personnel have all witnessed fire tests and understand building and NFPA codes and standards. We frequently work with building officials and fire marshals, answering questions and providing test reports.
Are there bromides or formaldehyde in any of Zhuoan®’s products?
No. Since it's invention, Zhuoan® fire-retardant have never been toxic. While formaldehyde might be considered non-toxic at very low levels, it remains as being a known carcinogen and we will not use it. We believe fire and flame retardants that contain toxic chemicals give the industry a bad name.
Can one product fire retard all materials?
No. Different materials require different products. For example, would you apply a latex-based paint to fabric? Our expertise allows us to always recommend the right Zhuoan® product for your specific needs.
Can I fire retard the material myself or do I have to be a licensed applicator?
With most applications, you can fire retard the material yourself—as long as you closely follow the application instructions. Because our products are non-toxic and odorless, you can use a garden sprayer or an airless paint sprayer to apply our liquid fire retardants. Also, since most of our products are penetrants, you don’t have to check a mil thickness.
How do I know if it has been applied correctly to my fabric?
When it comes to fabric, the only way to truly know whether the product was applied correctly is to perform the NFPA 705 field test after the application. This test utilizes a kitchen match, kitchen tongs, and a small swatch of the fabric, and accurately indicates sufficient saturation.
